E-Commerce - FAQ

Do i need any computer knowledge to set up a store?
No special knowledge is needed. If you know how to surf the web, you can set up a store.
Our system is user-friendly, clean and neat. You can easily set up your store and start your business.

What do i need to prepare before setting up a store?
Know your products and an email address and you are ready to start.

How long does it take for my store to be ready?
After we received your order and payment, we will start to setup your store. Normally this process will take 1-3 days. Once the setup is completed, we will notify you your store information, including the back-end office username and password, by email. Your store is ready for use once you received our notification email. Add in your products, make changes to the operation details and layout if you want and you can start your business.

Can I use my own domain name like www.welcometomyshop.com?
Yes, you can use your own domain for your store. A unique web address will be easier for your customers to remember.

Are there sign up fees?
No. We do not charge any sign up fee, termination fee, transaction fee, or any other hidden fee.
You only need to pay a low cost subscription fee, and this fee charged before use. No after-billing.

Do you charge any transaction fee for businesses in my store?
No. Businesses in your store are in-charged and fully handled by you only.

Can I accept credit card payment at my store?
Yes, your customers can pay with Visa, MasterCard, American Express, or PayPal. Money will be transferred to your Paypal account directly. You do not need to collect any credit card number or worry about privacy issue for your customers.

How will I know when I get an order?
As soon as an order is placed, your customer will receive an order confirmation e-mail and you will receive an order notification e-mail. You can also see the order in the back-end office. Orders made are recorded in realtime, with no delay.

I plan to sell thousands of products, is there any limitations on number of products adding to your service?
No. We do not put any limitations on you. You get unlimited categories, unlimited products and unlimited information pages.

Can I change the layout of those default templates provided?
Yes. You can request to change the layout of your shop. Kindly email your requirements to us at info@hooiweng.com.

I do not know what to sell, how will you help me?
HooiWeng provides source suppliers for your business, including fashions (apparel, shoes, accessories), computer hardware (laptops, monitors) and China imported products. In addition, we are also able to consult you on where to get the source of the products that you wish to sell.

My business is not good. What should i do?
Kindly email us at info@hooiweng.com. We will try our best to help and consult you on how to improve your business, such like Internet advertising and marketing.